Shipping policy
This Shipping & Delivery Policy explains how digital products and free branded packages are delivered after purchase from Samuel Manetta.
By placing an order through this store, you agree to the delivery terms below.
1. Digital Template Delivery
Our main products are digital website templates.
After your purchase is completed, your digital template files are delivered instantly through the email address used at checkout.
Please make sure your email address is correct before placing your order. If you enter the wrong email address, delivery of your digital product may be delayed.
2. Free Special Branded Package
Along with your digital templates, you will also receive a free special branded package delivered to your home.
This package is included as a free bonus with your order.
3. Delivery Time for the Branded Package
The free special branded package is delivered within 8–14 business days after your order is processed.
Business days do not include weekends or public holidays.
Delivery times may vary depending on your location, courier delays, customs processing, public holidays, or other circumstances outside our control.
4. Order Processing
After placing your order, you will receive an order confirmation email.
Your digital template access will be delivered after successful payment confirmation. The free special branded package will be prepared and delivered separately within the estimated delivery timeframe.
5. Shipping Address
Please make sure your shipping address is complete and accurate before completing your order.
Samuel Manetta is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated shipping address provided at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
6. Shipping Cost
The special branded package is delivered as a free bonus with your order.
No additional shipping fee is charged for the free branded package unless clearly stated at checkout.
7. Missing Digital Files
If you do not receive access to your digital template files, please check your spam, junk, or promotions folder first.
If you still cannot find your order email, contact us at:
Please include your order number and the email address used at checkout so we can help you faster.
8. Delayed or Missing Branded Package
If your free branded package has not arrived after the estimated delivery period, please contact us at:
We will help review the issue and provide support.
9. Refunds
If you are not satisfied with your product, you can request a 100% money-back refund.
No questions asked. You only have to ask.
To request a refund, contact us at:
Please include your order number and the email address used at checkout.
10. Product Information
We do our best to describe each product clearly on the product page.
Product images, previews, and descriptions are provided to help you understand what is included before purchase. Because the products are digital templates, you may need to personalize the content, images, branding, and website details before publishing.
11. Contact Information
For shipping, delivery, refund, or order questions, contact us at:
Samuel Manetta
Entrepreneur individuel
SIREN: 102 882 164
SIRET: 10288216400019
Address: 11 Rue du Chateau, 68350 Brunstatt Didenheim, France
Email: samuelmanetta@inbox.eu
12. Governing Law
This policy is governed by the laws of France.
13. Policy Updates
This policy may be updated from time to time. Any updates will be reflected on this page.